Important Safety Notice

Effective Date: August 7, 2026

IMPORTANT SAFETY RECALL

Dear Valued Customer

Sauna360 is the supplier of Radiant Health saunas. The safety and satisfaction of Radiant Health’s customers are our top priority. We’re reaching out regarding an important safety notice about a Radiant Health product our records indicate you have previously purchased. Please review the information below carefully.

Infrared Sauna Products: Stop Use Notification and Planned Voluntary Recall of Installed/Delivered Saunas

Sauna360 is suspending shipments of certain Radiant Health infrared saunas. This includes all product lines that have been sold by Radiant Health since January 2013

Sauna360 has applied for Fast Track status with the U.S. Consumer Product Safety Commission (CPSC) for a voluntary recall of these products to address a potential fire risk due to a possible short-circuit condition.

Next Steps

Once the recall and proposed remedy are approved, Sauna360 will provide additional instructions on how you can schedule free service to install an additional safety mechanism. Do not use your sauna until the remedy is approved and installed. We expect the remedy to be approved in the coming weeks and installation to follow as soon as possible.

If you have any questions, please contact us at recall@sauna360.com.

We apologize for this inconvenience and are working as expeditiously as possible on this matter. Thank you for your support.

Sincerely,
The Sauna360 Team

1. About the safety notice

Are Radiant Health saunas safe?

Customer safety is our highest priority. Sauna360, the manufacturer of Radiant Health Elite and Pause saunas, has issued a Stop Use Notification and is pursuing a voluntary recall with the U.S. Consumer Product Safety Commission (CPSC) to address a potential fire risk caused by a possible short-circuit condition in certain infrared sauna models shipped before August 1, 2026. If you own an affected sauna, please stop using it until the approved remedy has been installed. Sauna360 will contact affected customers directly with next steps as the process progresses.

What is the safety concern?

Sauna360 has identified a potential fire risk due to a possible short-circuit condition in certain infrared sauna models. As a precaution, customers with affected products should stop using their sauna until the approved remedy has been installed.

Is this a recall?

Sauna360 has issued a Stop Use Notification and has applied for Fast Track status with the U.S. Consumer Product Safety Commission (CPSC) for a voluntary recall. Until the recall is officially approved, we are referring to this as a Safety Notice. Although it is described as a voluntary recall, you do not need to ship your sauna anywhere - the remedy comes to you and is installed on-site by licensed technicians once it is ready. We will update this page as new information becomes available.

Which Radiant Health saunas are affected?

The Stop Use Notification applies to Radiant Health infrared saunas - including the Elite and Pause lines - manufactured by Sauna360 and shipped before August 1, 2026.

Are my other Radiant Health products, such as Shine Red Lights, affected?

No. This safety notice applies only to Radiant Health infrared saunas - the Elite and Pause lines - manufactured by Sauna360. Shine Red Light products are not affected.

How will I know if my sauna is affected?

If Sauna360's records indicate your sauna is included, you will receive a direct notification. If you believe you own an affected sauna but have not been contacted, please reach out to Sauna360 so they can verify your information.

How many saunas are affected?

For the current scope and figures, please refer to Sauna360, who is leading the notification and remedy process. If you're unsure whether your specific sauna is included, Sauna360 can verify it for you.

2. Safety - what to do right now

I already own a Radiant Health sauna. What should I do?

If your sauna is included in the manufacturer's notification, please stop using it until the approved remedy has been installed. Sauna360 is coordinating the remedy process and will provide instructions for scheduling service as soon as the process allows.

Do I need to unplug or disconnect my sauna, or is it enough to stop using it?

Please stop using your sauna until the approved remedy has been installed. You do not need to unplug or disconnect it - simply discontinue use. If you have any questions about your specific unit, please contact Sauna360 using the details below.

Is it safe to keep the sauna in my home while I wait for the remedy?

Yes. The guidance is simply to stop using the sauna until the remedy has been installed; you do not need to remove it from your home. If you ever notice anything unusual with the unit - such as an unusual smell, discoloration, or signs of overheating - stop use and contact Sauna360. If you believe there is an immediate hazard, contact your local emergency services first.

What should I do if my sauna has already shown a problem - unusual heat, a burning smell, or smoke?

Stop using it immediately and, if you can do so safely, disconnect the power. If you believe there is an immediate fire hazard, contact your local emergency services first. Then contact Sauna360 so they can document the issue and determine next steps.

Have there been any injuries related to this issue?

We are not aware of any reported injuries related to this issue. This safety notice is a precautionary step to address a potential fire risk that Sauna360 identified. For the most current information, please contact Sauna360.

3. The remedy / the fix

What is the remedy, and what exactly is the fix?

Once the voluntary recall and safety fix are approved, Sauna360 will arrange for a qualified service provider to install an additional safety device designed to shut off power if a fault condition is detected. The work is done on-site.

Will the remedy cost me anything?

No. The safety remedy will be provided at no cost to you.

Do I have to ship my sauna anywhere or transport it for the remedy?

No. You do not need to ship or move your sauna. Once the remedy is approved, Sauna360 will arrange for a qualified service provider to perform the work on-site. The fix comes to your sauna - not the other way around.

How long does the installation take, and do I need to be home?

The remedy involves installing an additional safety device and is a quick service - typically under an hour per unit. Sauna360 will coordinate scheduling with you directly, including whether you need to be present, and will share details as the remedy program launches.

When will the remedy be available?

Sauna360 currently expects the remedy to be approved during August 2026, with installations beginning as soon as possible after approval. Customers will receive updates directly from Sauna360.

Is there a deadline to have the remedy installed?

There is no deadline at this time. Because this addresses a potential safety issue, we do encourage you to stop using your sauna now and to schedule the remedy as soon as it becomes available. Sauna360 will contact you with next steps.

What happens if I choose not to have the remedy installed?

For your safety, we strongly recommend having the remedy installed and not using your sauna until then. If you have questions or concerns, please contact Sauna360.

4. Identifying your sauna and getting help

How do I find my sauna's serial number?

The serial number is located on the floor under the bench. Having this information ready will help Sauna360 verify your unit quickly. If you can't locate it, Sauna360 can help.

What information should I have ready when I contact Sauna360?

It helps to have your sauna serial number, your order number or proof of purchase if available, and the address where the sauna is installed.

Who should I contact if I have questions?

Sauna360 is leading this process and has the most up-to-date information regarding eligibility, scheduling, and the remedy. Email: recall@sauna360.com

How will I stay updated as things progress?

Sauna360 will contact affected customers directly with updates, and we will keep this page current as new information becomes available.

5. Specific customer situations

I bought my Radiant Health sauna second-hand or used. Am I still covered?

Yes. The safety remedy is tied to the product, not the original purchaser. If you own an affected sauna, please stop use. and contact Sauna360 so they can verify your unit and arrange the remedy.

I've moved since I bought my sauna. How do I make sure I'm contacted?

Please contact Sauna360 to update your contact details and installation address so they can reach you with next steps.

I use my sauna in a commercial or shared setting (spa, gym, studio, rental). Does this apply to me?

Yes. The safety notice applies to affected saunas regardless of where they are used. If your sauna is affected, please discontinue use and contact Sauna360 to arrange the remedy.

I'm in Canada. Does this apply to me, and who do I contact?

Yes. Canadian customers are covered through a parallel process with Health Canada. Please contact Sauna360 for guidance specific to your region.

I'm outside the U.S. and Canada. What should I do?

Please contact Sauna360, who can direct you to the right process for your region.

I financed my sauna. Do I keep making payments?

Yes. Any financing agreement remains between you and your financing provider, so please continue with your account as normal and contact that provider with account questions. For questions about the safety notice or remedy, contact Sauna360.

6. Orders, refunds, returns, and warranty

I ordered a sauna but haven't received it yet. Will mine be affected?

New orders will ship after the additional safety enhancement has been completed, which is why current delivery times are approximately 6-8 weeks. Your sauna will include the updated safety measure before delivery. We will contact any customers in this group directly.

Can I still purchase a Radiant Health sauna?

Yes. Orders remain open. New saunas will ship after the additional safety enhancement has been completed, which is reflected in our current 6-8 week delivery timeline.

Will a new sauna I order now have this problem?

No. All new Radiant Health saunas will ship with the additional safety enhancement already installed. This is reflected in our current 6-8 week delivery timeline.

Why has Radiant Health extended delivery times to 6-8 weeks?

We have temporarily extended delivery times while Sauna360 completes an additional safety enhancement on all new Radiant Health saunas before they are shipped. This ensures new customers receive products incorporating the latest approved safety improvements.

Can I return my sauna or get a refund?

We understand this is frustrating, and we want to make it right. The safety remedy is being provided at no cost, and our goal is to get your sauna safely back in use as quickly as possible.

Does this affect my product warranty?

No. Your Radiant Health warranty is unaffected, and having the safety remedy installed will not change your coverage.

7. Trust and going forward

Why is Sauna360 handling this instead of Radiant Health?

Sauna360 is the manufacturer of Radiant Health infrared saunas and is leading the regulatory process, customer notifications, and remedy program. Radiant Health is supporting our customers by sharing accurate information and directing customers to the manufacturer for the latest updates.

I thought Radiant Health manufactured its own saunas. Are these someone else's products?

Like many brands, Radiant Health partners with an experienced manufacturer to produce our saunas. We establish the product specifications and quality expectations, and our manufacturing partner builds them accordingly. Our commitment to product quality, customer service, and standing behind our products remains unchanged.

8. Understanding the process

What is the CPSC, and what does "Fast Track" mean?

The CPSC is the U.S. Consumer Product Safety Commission, the federal agency that oversees consumer product safety. "Fast Track" is a CPSC program that lets a company move quickly to an approved corrective-action plan rather than a lengthier process - which means the remedy can reach customers sooner.

I have a media or press inquiry. Who should I contact?

For media inquiries, please contact Sauna360.

For questions about eligibility, scheduling, or the remedy, contact Sauna360:

Email: recall@sauna360.com